Frequently Asked Questions

 

Are you bonded and insured?  Yes. Every cleaner has liability insurance coverage.  Morawski Cleaning LLC is bonded, we do a background check on each and every house cleaner before they begin working. We safeguard all customer information in a securely locked office which is alarmed and monitored by a private security company.  We can confidently assure you of the security and safety of your home.

How do you access my home?  This is your individual preference. Be sure to discuss the details of entering and leaving with us and your cleaner. Providing us a key prevents us from getting accidentally locked out of your home. If we are unable to get into your home for a scheduled service, we will charge a $10 lockout fee to compensate the cleaners travel time.

 

Do you provide cleaning products?  Yes & No. We believe it is more sanitary to use your products and equipment in your home.

Some customers have allergies and prefer specific products. We can suggest what cleaners may work best on the types of surfaces in your home.  Upon request, we can provide products or tools for a flat fee of $27.00. For this additional fee, we will bring all cleansers and tools to clean your home.

 

Can I hire your house cleaner directly?  No. All Morawski Cleaning LLC cleaners are under contract for up to 5 years with a covenant not to compete. However, if you would like to employ them independently you may do so by paying a one-time referral fee of $1200.00. Hiring Morwaski cleaning means the potential for having a backup cleaner available if your regular cleaner is not available.

 

Will there be a team or one individual always to clean my home? Generally, there will be one cleaner assigned

to clean your home so she will get a routine. In the case where 2 cleaners are sent to a home, the client will be charged per hour per cleaner to equal man-hours. We do our best to match each client with a cleaner based on the location & level of the cleaning to be performed so you are compatible. We want to ensure that you get the service you deserve and that you are comfortable with your cleaner. A team can be scheduled if your cleaning requires more than 4 hrs but cannot be guaranteed.


Is there a cancellation policy?  We appreciate a two-day notice if you need to reschedule or cancel. A lockout is subject to a lockout fee ($10.00). Feel free to call anytime, these messages are checked periodically.


What if my scheduled cleaning falls on a holiday? We know that holidays can be a stressful and busy time. Please reach out about rescheduling as far in advance is possible. We also do our part to reschedule holiday cleanings. We do our best to accommodate everyone's requests for cleaning dates.


Is there a contract for me to sign?  No. We just ask for the courtesy of two days' notice if you need to cancel or reschedule your cleaning appointment. 

How do I pay?  You have several options for payment:

  • You can pay via debit or credit card through Quickbooks invoicing, and pay as you go.

  • You can mail a check payable to Morawski Cleaning LLC & mailed to 6 Victoria Ln, West Simsbury 06092. We must receive this check on or prior to your scheduled cleaning. 

  • You can call your bank to set up an auto-payment that will be automatically deducted from your checking account.

Bank auto drafts need to be arranged and paid the same week as services rendered.  Two-week advance payment is required for invoicing. An invoice can be sent for your records as needed.

*If there is no payment received at the time of your scheduled cleaning we will not be sure whether or not we are supposed to be there.

How do I give feedback on my cleanings? Please call our office anytime to speak with Sandy directly on any matter at 

860-965-7729.  We want to be sure you are satisfied.


How do I reach you if you are not in the office?  Please leave a message or email and I will contact you as soon as possible. These messages are checked often.

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Sandy Wheeler

Owner