Frequently Asked Questions
Are you bonded and insured? Yes. Every cleaner has liability insurance coverage. Morawski Cleaning LLC is bonded, we do a background check on each and every house cleaner before they begin working. We safeguard all customer information in a securely locked office which is alarmed and monitored by a private security company. We can confidently assure you of the security and safety of your home.
How do you access my home? This is your individual preference. You can give us a key, hide a key on your property or leave your home open and we will lock up before we leave. We prefer to have a key which we will keep locked and secure. Providing us a key prevents us from getting accidentally locked out of your home. If we are unable to get into your home for a scheduled service, it is customary to compensate with a $10 lockout fee.
Do you provide cleaning products? No. We believe it is more sanitary to use your products and equipment in your home.
Bringing mops, cleaning rags, and a vacuum from one home to another could be unsanitary. Some customers have allergies and prefer specific products. We can suggest what cleaners may work best on the types of surfaces in your home. Upon request, we can provide products or tools for a small reimbursement charge.
Can I hire your house cleaner directly? No. All Morawski Cleaning LLC cleaners are under contract for up to 5 years with a covenant not to compete. However, if you would like to employ them independently you may do so by paying a one-time referral fee of $1200.00. Hiring Morwaski cleaning means always having a backup cleaner available if your regular cleaner is not available.
Will there be a team or one individual always to clean my home? Generally, there will be one cleaner assigned
to clean your home so she will get a routine. In the case where 2 cleaners are sent to a home, the client will be charged per hour per cleaner to equal man hours. We try to match each client with a cleaner based on the intensity of the cleaning to be and personality so you are compatible. We want to ensure that you get the service you deserve and that you are comfortable with your cleaner. A team can be scheduled if required.
Is there a cancellation policy? We appreciate a two-day notice if you need to reschedule or cancel. A lockout is subject to a lockout fee ($10.00). Feel free to call anytime, these messages are checked periodically.
What if my scheduled cleaning falls on a holiday? We know that holidays can be a stressful and busy time. Your cleaning is scheduled for one month in advance to hold your time slot. Please call us to reschedule for up to one month prior to a holiday. We want to be sure to accommodate everyone's requests for cleaning dates.
Is there a contract for me to sign? No. We just ask for the courtesy of two days' notice if you need to cancel or reschedule your cleaning appointment.
How do I pay? You have several options for payment:
You can pay via debit or credit card through Square invoicing, and pay as you go or set up recurring payments.
You can leave a check payable to Morawski Cleaning LLC at your home for your cleaner to pick up at the time of your scheduled appointment.
You can mail a check to Morawski Cleaning LLC. 6 Victoria Lane, West Simsbury, CT 06092 but it is due upon the scheduled cleaning date.
You can call your bank to set up an auto-payment that will be automatically deducted from your checking account.
If there is no payment left at the time of cleaning we will not be sure whether or not we are to be there. Bank auto drafts need to be arranged and paid the same week as services rendered. Two-week advance payment is required for invoicing. An invoice can be sent for your records as needed.
How do I give feedback on my cleanings? Please call our office anytime to speak with Sandy directly on any matter at
860-965-7729. We want to be sure you are satisfied.
How do I reach you if you are not in the office? Please leave a message or email and I will contact you as soon as possible. These messages are checked often.